FAQs
The Better Pantry is the online extension of Manglam Traders (Delhi), bringing premium dry fruits, nuts, seeds, and everyday pantry essentials to your doorstep. Below are answers to common questions about ordering, quality, packaging, storage, and bulk/gifting.
Products, quality, and sourcing
1) What does The Better Pantry sell?
Premium dry fruits, nuts, seeds, and selected pantry staples—ideal for daily nutrition, snacking, baking, and gifting.
2) Is The Better Pantry connected to Manglam Traders?
Yes. The Better Pantry is built on the sourcing and trade experience of Manglam Traders, a Delhi-based retail and wholesale store known for premium dry fruits.
3) How do you ensure freshness and quality?
We focus on careful sourcing, quality checks, and protective packaging so products stay fresh from packing to delivery.
4) Are your products roasted, salted, or raw?
Product variants differ by item. Please check the product title/description for “raw/roasted/salted” and any flavoring details.
5) Do you sell 100% natural products?
Many products are natural/clean-label, but it depends on the item (e.g., flavored mixes). Always refer to the product label/description for ingredients.
6) Are your products vegetarian?
Dry fruits, nuts, and seeds are generally vegetarian. If any product includes additives/flavors, it will be listed in the ingredients.
7) Are products vegan?
Most dry fruits, nuts, and seeds are vegan by nature. If any product includes non-vegan ingredients, it will be declared on the label/ingredients.
8) Do you handle allergens?
Yes. Nuts and seeds are common allergens. Products may be packed/handled in an environment that also processes nuts, seeds, and dried fruits. If you have severe allergies, use discretion and contact us before ordering.
Packaging, weight, and shelf life
9) What packaging will I receive?
Packaging depends on the product and size—typically sealed packs and/or jars for select boxes. We prioritize hygiene and transit-safety.
10) Are the packs sealed?
Yes, packed items are sealed to protect freshness and reduce moisture exposure during shipping.
11) Why does weight sometimes vary slightly?
Minor variation can occur due to natural size differences and packing tolerances. Net weight is indicated on the pack/label.
12) What is the shelf life?
Shelf life depends on the item. Refer to the “best before” date on the product packaging.
13) Why do some items look slightly different from previous orders?
Natural products can vary in size, color, and texture based on seasonality and crop conditions.
Storage and usage
14) How should I store dry fruits, nuts, and seeds?
Store in a cool, dry place away from sunlight. Once opened, transfer to an airtight container and close tightly after each use.
15) Should I refrigerate them?
For longer freshness—especially for seeds and higher-oil nuts—refrigeration in an airtight container can help, particularly in humid weather.
16) What if I see natural oil release or slight clumping?
Some nuts/seeds can release oils naturally, and some dried fruits can clump due to natural sugars. This is typically normal if within shelf life and stored properly.
Orders, payments, shipping, and tracking
17) How do I place an order?
Add products to cart, proceed to checkout, enter shipping details, and complete payment. You will receive an order confirmation after checkout.
18) What payment methods are supported?
Payment methods shown at checkout are supported (e.g., UPI/cards/net-banking/wallets as available).
19) Where do you ship?
We ship to serviceable pin codes in India. Availability is confirmed at checkout based on your address/pin code.
20) How long does delivery take?
Delivery timelines depend on location and courier capacity. Estimated delivery is typically shown during checkout and/or in tracking updates.
21) How do I track my order?
Once your order ships, you’ll receive tracking details via email/SMS/WhatsApp (as enabled) and/or in your order status page.
22) Can I change my address after placing an order?
If the order has not shipped, we may be able to help. Contact support immediately with your order number.
Returns, replacements, and support
23) Do you accept returns?
For food items, returns are typically limited for hygiene and safety reasons. If you receive a damaged/wrong item, contact us promptly with photos and your order number.
24) What should I do if my package arrives damaged?
Do not discard the outer packaging. Take clear photos/videos (outer box, label, and product) and contact support with your order number for resolution.
25) What if I received the wrong item or missing item?
Contact support with your order number and unboxing photos/video. We will verify and resolve as applicable.
Gifting and bulk/wholesale orders
26) Do you offer gift boxes?
Yes. We offer curated gift options for festivals, weddings, and corporate gifting (availability varies). Check the Gifts/Combos section.
27) Can I customize a gift box?
Customizations may be possible for bulk or special requests. Share your budget, items, and delivery city/pin code with support.
28) Do you take bulk or wholesale orders?
Yes—bulk and business orders can be supported based on items and quantities. Contact us with the item list, quantities, and delivery location.
Contact
Need help?
Use the Contact page or the support option on the website and share your order number for faster assistance.